Your account can have more than one person on it, such as a partner who looks after the accounts or an assistant who updates your pages. This article explains what each person can do and what to expect. You manage them on the Users screen in the Settings menu, headed Website Users.
What Billing, Contact and Admin mean
Each person has any of three roles, shown as columns on the Website Users screen:
- Billing: they receive your renewal notices.
- Contact: they receive the messages visitors send from your Contact and Guestbook pages.
- Admin: they can sign in to your website's admin and make changes.
Your account needs at least one person with each role, and one person can hold all three. That is why a column reads Required beside the only person who holds a role.
To add someone, see Add a Website User. To switch a role or change a name or email address, see Change What a Website User Can Do. To take someone off, see Remove a Website User.
Confirming an email address
Each person confirms that their email address is theirs by selecting the link in an email we send them. The Verified column on the Website Users screen shows Yes once they have. Until then, the person cannot sign in and does not receive your account's emails.
Changing a person's email address works differently: the new address waits until they confirm it. We send the link to the new address, and their current address keeps working, for signing in and for your account's emails, until they select it. Meanwhile the Website Users screen shows the change beside them as waiting for confirmation, with Send again to send the link once more and Cancel to drop the change. So a mistyped address never locks anyone out: cancel it, or edit the person again and type the right one.
If the email did not arrive or its link has run out, you can send another. Send Someone a Password or Confirmation Email shows how.
Who can sign in
Only people with Admin sign in, each with their own email address and password. A new Admin has no password until they follow the link in their confirmation email, or until you send them one with Set. The Password column reads Not required for everyone else.
A person with Admin who forgets their password can ask for a new one on the sign-in page. Someone without Admin cannot: the page tells them their address does not have permission to sign in. See Sign In to Your Website's Admin, and Reset a Forgotten Password.
Where your Contact page and newsletter use these people
Only confirmed people count in these two places:
- Your Contact page offers the people on your account as the ones who can receive its form's messages. A person who has not confirmed their address is not on the list. See Edit Your Contact Page.
- Your newsletter is sent from one of the people on your account. If you have not chosen, it comes from the first confirmed person. See Send a Blog Post to Your Mailing List.
If you need a hand with who is on your account, contact us.