If visitors to your website see a message that the account has been suspended, your website has not been hacked, and nothing has been lost. This article explains what happened and how to bring it back.
Why it is suspended
A suspended website is one whose paid period ended without a renewal. Your pages, images and settings are all still there. We have only switched the public website off until the account is paid.
What visitors see
Visitors see a plain page that says "This account has been suspended", with a contact us link. They cannot see your artwork until the website is back.
You can still sign in and renew
Suspension switches off your public website only. You can still sign in to your admin and open My Account, and your renewal page still works. Use Renew Your Website to find it, and Ways to Pay for Your Website to choose how to pay.
After you pay
We bring a suspended website back by hand, so there can be a delay between your payment and the website coming back. A payment by e-Transfer or cheque takes longer still, because a person applies it to your account first.
If your website is not back promptly, contact us with the date and how you paid. For questions about whether a payment went through, see Questions About Paying and Renewing.
Notices before a suspension
If you pay yearly, we email a renewal notice about a month before your website expires, a reminder about a week before, and a last one about two days before. Once a website has been suspended, we email you to say so. The notices go to the people with Billing on your account, see The People on Your Account. If you pay monthly, your card is charged automatically and you do not get renewal notices.
A suspended website is not a lapsed domain name
A suspended website shows our message above. A domain name that was not renewed shows a different page, one from the company that registered the name. If that is what you see, read Your Domain Name.