Quick answers to the questions we hear most about paying for your website. For the choices themselves, see Ways to Pay for Your Website.
Did my payment go through?
- Card or PayPal. A payment can take a few minutes to appear. PayPal emails you a receipt, and the payment shows on Transactions, under Account on My Account. Wait a few minutes before paying again.
- e-Transfer or cheque. These take longer, because a person applies them to your account. A renewal reminder can still arrive after you have sent one, if it crossed with the reminder. If your website still shows as due a few days after your cheque should have arrived, contact us.
If nothing appears on Transactions and PayPal sent no receipt, contact us with the date and how you paid.
I paid twice
Contact us with the dates. We can refund the second payment or credit it to next year, whichever you prefer.
How do I put a new card on my monthly payment?
Change the card in your PayPal account, under the payment methods for the subscription. Do not email card details to us, and do not start a second subscription with Subscribe with PayPal: two subscriptions mean two charges, and we would have to clean it up by hand.
Can I switch between monthly and yearly?
Yes. Contact us and say which you would like. A yearly payment never renews by itself, and a monthly subscription is the only choice that does.
When do renewal notices arrive, and who gets them?
If you pay yearly, we email a renewal notice about a month before your website expires, a reminder about a week before, and a last one about two days before. If it has already expired, you get a notice after. My Account also says when your website expires, and a notice appears there as the date nears. If you pay monthly, you do not get renewal notices, because your card is charged automatically.
If a website is not renewed, it is suspended; see If Your Website Is Suspended. The notices go to the people with Billing on your account. A bookkeeper or partner can be one of them. To see who gets them, or to add someone, see The People on Your Account.
Where are my receipts from past years?
On My Account, select Transactions in the Account line. Every payment you have made is listed there, with its date. If you need a receipt for your taxes that you cannot find, contact us and say which year.