Your admin may ask you to confirm your billing location: your country and, if you are in Canada, your province or territory. We need it to add the right sales tax to what you pay.
Why we ask
Canadian sales taxes (GST, HST and provincial sales taxes) are added to fees for members in Canada, based on their province. For members outside Canada, Canadian sales taxes generally do not apply. Your billing location is how we tell which applies to you. It is used for tax.
What you see
When your account has no billing location, a bar across the admin screens says To make sure we report tax correctly, please confirm your billing location. It has a Set billing location button that opens My Account. It does not stop you from using the admin. If your website is on a free trial, the bar is not shown, and we ask when you come to pay.
On My Account, a box headed Confirm your billing location asks the question in one of two ways:
- Is your province right? When we can tell roughly where your internet connection is, we ask, for example, "Is Alberta your province?" Select Yes, that's right to save it, or No, choose another to pick a different one. Nothing is saved until you answer.
- Choose your location. Pick your country in Country. If it is Canada, a Province / Territory list appears; pick yours. Select Save and continue.
You must give a billing location before you can pay, so choose it before a renewal comes due.
Changing it later
Once it is saved, My Account shows Billing location with your province or country and a change link. Select change, pick the new location and select Save location. Change it if you move, so the right tax is added to your next payment. Tax on a monthly subscription that has already started does not change by itself, so if you move, contact us.
Why tax appears or changes
Tax follows the billing location on your account, not where you were when you paid or where your website is viewed. Your renewal notice says Plus applicable taxes and tells you to set your province on your renewal page if it is missing, because the exact total depends on it.
- Tax appears for the first time when your account gains a billing location in Canada, for example after you answer the prompt.
- A different tax appears after you change your location, or when the rules for your province change. We do not state rates here, because they change; your renewal page shows the exact total for your account.
If the tax on a payment looks wrong for where you live, check your Billing location on My Account first, then contact us with the date of the payment.
Your address on a receipt
We keep only your country and, for Canada, your province or territory. We do not store a street address or postal code, so a receipt does not show one, and we cannot add or change one. If you need a receipt that shows an address for your records, contact us.
Receipts for earlier years
Your payments are listed on Transactions, and how receipts work is in Your receipt and Seeing your payments. For a receipt from an earlier year that you cannot find there, contact us with the year.
How to pay is in Ways to Pay for Your Website.