If you or a visitor cannot open your website, or sees a warning, a few quick checks usually find the cause. If they do not, tell us what you found and we will look.
Check the address
If your website uses your own domain name, such as JaneArtist.com, it opens with or without www. in front, so www.JaneArtist.com and JaneArtist.com both work.
If your address ends in .artsites.ca, type it without www.. An address such as www.jane.artsites.ca shows a security warning in the browser, because that form does not exist. Remove the www. and it opens. To learn more about your address, see Your Domain Name.
Try another browser, device or network
Open the website in a different browser, then on a different device. Then try phone data instead of Wi-Fi, or the other way round. If it opens one way and not another, the cause is in the browser, the device or the network, not in your website.
A security program or network may be in the way
Antivirus and internet security programs, and the networks at some workplaces and schools, sometimes block or flag a website they do not recognise. An internet provider's filter can do the same. Turn the program's web protection off briefly to test, or ask whoever runs the network. Then ask them to allow your website.
Tell us where the person is
Our own security sometimes blocks a whole region of the world, and we can check and unblock it. Contact us with:
- Your website's address.
- Roughly where the person trying to open it is, such as the city or country.
- Which internet provider they use, if they know.
- The exact message they see, or a screenshot of it.
With those details we can tell whether our security is involved and fix it if it is.